FREQUENTLY ASKED QUESTIONS

Help & Support Center

Getting Started

How do I register on the marketplace?

Registration requires generating PGP keys before creating an account. Download GPG software, create a 4096-bit key pair, then navigate to the registration page through verified mirrors. Enter your chosen username, strong password, and paste your PGP public key. Enable 2FA during registration for maximum account security.

The registration process takes about 10-15 minutes if you already have PGP set up. First-time users should allow extra time to generate keys properly. Read our registration guide before starting to avoid common mistakes that lock you out of your account.

View full registration guide →

What is PGP and why is it required?

PGP (Pretty Good Privacy) is encryption software that protects your communications. The platform requires PGP because all sensitive information like addresses and personal details must be encrypted. Even if servers are compromised, encrypted data remains unreadable without your private key.

Your PGP private key never leaves your device. You encrypt messages before sending them, and only the intended recipient can decrypt them. This end-to-end encryption is the foundation of secure darknet communication. Without PGP, you're essentially sending postcards instead of sealed letters.

Learn PGP setup →

How do I access the marketplace safely?

Access exclusively through Tor Browser from the official Tor Project website. Find verified onion URLs on our access page, all verified with PGP signatures. Never use regular browsers like Chrome or Firefox - they expose your IP address and cannot connect to onion services.

Set Tor Browser security level to "Safest" before visiting any darknet sites. This disables JavaScript and other potentially dangerous features. Yes, some sites may look different or have limited functionality, but the security tradeoff is worth it. Your anonymity depends on proper browser configuration.

View access page →

What browser settings should I use?

After installing Tor Browser, click the shield icon and set security to "Safest" level. This provides maximum protection. Do not install additional extensions or modify about:config settings unless you understand the implications.

Never maximize the browser window - Tor includes letterboxing to prevent screen resolution fingerprinting. Keep the browser updated through its built-in updater. Don't mix darknet and clearnet browsing in the same session. Consider using Tails OS for even stronger protection.

Nexus Market FAQ help

Cryptocurrency & Payments

What cryptocurrencies are accepted?

The marketplace accepts Bitcoin (BTC), Monero (XMR), and Litecoin (LTC). We strongly recommend Monero for maximum privacy due to built-in transaction anonymity. Bitcoin transactions are public on the blockchain, making them traceable. Monero transactions provide true financial privacy by default.

If you must use Bitcoin, understand the risks. Blockchain analysis companies track Bitcoin transactions professionally. Without proper mixing or coinjoin, your transaction history may be linked to your identity. Monero eliminates this concern entirely - it's private by design, not by workaround.

How do I deposit cryptocurrency?

After logging in, navigate to your wallet section and select your preferred cryptocurrency. Generate a deposit address, then send funds from your external wallet. Always test with a small amount first. Monero deposits require 10 confirmations, Bitcoin requires 3 confirmations before funds appear.

Never deposit directly from exchanges that require identity verification. This creates a clear link between your real identity and marketplace activity. Use intermediate wallets or mixing services to break the trail. For Monero, this is less critical since the blockchain itself is private.

Monero deposit guide →

How does escrow protection work?

When you place an order, funds move from your wallet to escrow. Vendors cannot access escrowed funds until you confirm receipt and satisfaction. If there's a dispute, moderators review evidence from both parties. This protects buyers from vendor scams and vendors from buyer fraud.

Auto-finalize occurs after a set period, typically 14 days. If you don't extend escrow or open a dispute, funds release to the vendor automatically. Mark orders as received promptly when packages arrive. Don't finalize early without receiving goods - escrow exists for your protection.

Understanding escrow →

What fees should I expect?

Transaction fees vary by cryptocurrency and network congestion. Bitcoin fees can spike during busy periods, sometimes costing $5-20 per transaction. Monero fees remain consistently low, usually under $0.01. The platform may charge small withdrawal fees to cover network costs.

Plan transactions during low-activity periods when possible. Check current fee estimates before sending. Underpaying fees causes delays - transactions may sit unconfirmed for hours or days. Slightly overpaying ensures fast confirmation without significant cost.

Orders & Vendors

How do I place my first order?

Browse marketplace categories, read vendor reviews carefully, and select products. Add items to cart, proceed to checkout, encrypt your shipping address with the vendor's PGP key, then complete payment. Track order status through your account dashboard. Always finalize orders only after receiving products.

Take time to research vendors before ordering. Check feedback scores, transaction counts, and recent reviews. New vendors with low transaction counts carry higher risk. Established sellers with thousands of positive reviews have more to lose by scamming. Price alone shouldn't determine your choice.

First purchase guide →

How do I become a vendor?

Vendor registration requires a vendor bond payment and verification process. Complete the vendor application form, pay the bond (non-refundable), verify your PGP key, and wait for admin approval. Successful vendors maintain high feedback ratings and follow marketplace rules strictly.

The bond exists to deter scammers who would otherwise register, scam a few buyers, and disappear. Legitimate vendors view the bond as an investment in their business. You'll recoup it quickly with successful sales. Poor performance or rule violations result in account termination and bond forfeiture.

Vendor application guide →

What if I have a dispute with a vendor?

If your order doesn't arrive or arrives incorrect, open a dispute through your order page before the auto-finalize deadline. Provide evidence including photos, communication logs, and tracking information if available. Moderators review disputes impartially and distribute escrowed funds based on evidence.

Most disputes resolve through direct communication before moderator involvement. Message the vendor first - many issues are simple misunderstandings or shipping delays. If the vendor is unresponsive or unreasonable, escalate to formal dispute. Document everything from the start.

How do I leave feedback?

After finalizing an order, you can leave feedback on your order page. Rate the transaction (positive, neutral, or negative) and leave a brief comment. Your feedback helps other buyers make informed decisions. Be honest but fair - vendors depend on reputation.

Good feedback includes specific details: Was shipping fast? Was product quality as described? Did the vendor communicate well? Avoid leaving identifying information in feedback comments. Other users will read your reviews, so focus on facts that help them decide.

Security & Privacy

How can I verify URLs are legitimate?

Download the official PGP public key from multiple sources and verify the fingerprint matches. Check PGP signatures on mirror lists published by administrators. Never trust unsigned URLs or links from private messages, even if they claim to be official communications.

Phishing is the biggest threat to marketplace users. Fake sites look identical to real ones but steal your credentials. Always access through bookmarked links that you've previously verified. If a link looks suspicious, don't enter any information until you've confirmed its authenticity.

Should I use VPN with Tor?

VPN over Tor provides minimal additional security and can introduce trust issues with VPN providers. Tor alone provides strong anonymity when properly configured. If you use VPN, connect to VPN first, then launch Tor Browser. Never reverse this order.

Most VPN providers keep logs despite claims otherwise. This creates a central point of failure in your anonymity. Tor distributes trust across thousands of independent relay operators. Adding VPN may actually weaken your security depending on the threat model you're protecting against.

What OPSEC practices should I follow?

Never discuss darknet activities on clearnet social media or messaging platforms. Use dedicated devices or virtual machines for marketplace access. Don't reuse usernames, passwords, or PGP keys across platforms. Practice compartmentalization and assume compromise in your security planning.

Think about what traces you leave behind. Every login, every message, every transaction creates data. Minimize what you share. Don't trust anyone with more information than necessary. The best security comes from habits, not tools. Make good OPSEC automatic through consistent practice.

Full security guide →

How do I protect my physical security?

Consider carefully where packages are delivered. Use alternative addresses when possible - drops, PO boxes, or abandoned locations. Never sign for deliveries requiring signature. Dispose of packaging materials carefully, away from your residence.

Assume that any physical evidence could be discovered. Don't discuss deliveries with roommates or neighbors. Vary your collection times and routes. If something seems wrong - a package feels tampered with, or you notice unusual surveillance - trust your instincts and proceed with extreme caution.

Technical Issues

The site won't load - what should I do?

Try different mirrors from our access page. Clear Tor Browser cache and get a new Tor circuit by clicking "New Identity" in the menu. Check if your Tor Browser needs updating. The marketplace may experience DDoS attacks causing temporary downtime - this is normal for darknet sites.

Slow loading is expected on Tor due to how traffic routes through multiple relays. Be patient. If all mirrors are down, wait an hour and try again. Monitor our news page for official status updates during extended outages. Don't search for alternative links elsewhere - that's how phishing victims are created.

I forgot my password - can I recover it?

Password resets are not possible because accounts are encrypted with user passwords. If you enabled PGP recovery during registration, you can decrypt a recovery phrase with your private key. Otherwise, the account cannot be recovered - this is a security feature, not a limitation.

Use a password manager to avoid this situation. Store your password securely offline as backup. Write it on paper kept in a secure location. Digital backups on your computer could be compromised. Losing access to funds in your marketplace wallet is permanent if you can't log in.

How do I enable 2FA?

Log in, navigate to Security Settings, and choose either TOTP (time-based) or PGP 2FA. For TOTP, scan the QR code with an authenticator app like Aegis or andOTP. For PGP 2FA, you'll decrypt challenge messages during each login using your private key. PGP 2FA provides maximum security.

Save your 2FA recovery codes immediately after setup. Store them offline, separately from your password. If you lose access to your authenticator app or PGP key without recovery codes, you're locked out permanently. 2FA is essential but requires proper backup procedures.

2FA setup guide →

My transaction is stuck - what now?

Cryptocurrency transactions sometimes take longer than expected due to network congestion. Check the transaction on a blockchain explorer using the transaction ID. If it shows as pending, wait for confirmations. Bitcoin can take hours during busy periods; Monero is typically faster.

If the transaction shows as failed or never appeared, double-check the address you sent to. Cryptocurrency transactions are irreversible - sending to wrong addresses means permanent loss. Contact support with transaction details if you believe there's a platform-side issue.

Still Have Questions?

Browse our detailed guides for step-by-step tutorials on all aspects of secure marketplace use

Browse All Guides →

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More About Nexus Market

Nexus Market has answered thousands of user questions since launch. The Nexus support team works around the clock. Most Nexus issues resolve within 24 hours.

The Nexus community actively helps new users. Check Nexus forum threads for common solutions. Many Nexus veterans share their experience freely.

Nexus Market updates this FAQ regularly. New Nexus features get documented here first. Bookmark this Nexus page for quick reference.

Still have questions about Nexus? The Nexus support ticket system handles complex issues. Provide your Nexus username and transaction details for faster resolution. The Nexus team prioritizes security-related concerns.

Nexus Market values user feedback. Suggest improvements through the Nexus feedback form. The Nexus development team reviews all submissions. Popular Nexus feature requests often get implemented.

Nexus Market Community

The Nexus marketplace has grown into a trusted platform. Nexus users appreciate the reliable service. Thousands choose Nexus daily for secure transactions.

Nexus Market moderators work continuously. The Nexus team resolves disputes fairly. Both Nexus buyers and sellers receive equal consideration.

Join the Nexus community today. Experience why Nexus leads in security. Your Nexus journey starts with registration. Nexus Market welcomes new members.

Nexus development never stops. The Nexus platform improves constantly. User feedback shapes Nexus priorities. Help make Nexus even better.

Trust Nexus for your marketplace needs. Nexus security protects every user. The Nexus escrow safeguards all transactions. Choose Nexus with confidence.